Frequently Asked Questions
Everything you need to know about the world's most comfortable sleep.
What makes the Official Nuzzle™ Pillow different from standard pillows?
The Nuzzle™ Pillow features NASA-inspired phase-change technology and a dual-inner layer system that allows you to customize your support level for a weightless, cloud-like sleep experience.
Is the Nuzzle™ Pillow machine washable?
Yes, the entire Nuzzle™ Pillow is machine washable. We recommend washing on a gentle cycle with cold water and tumble drying on low to maintain its plush shape and cooling properties.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. generally takes 3-7 business days depending on your location.
Do you offer a sleep trial or a return policy?
We want you to love your sleep. We offer a 90-day sleep trial. If you are not completely satisfied within the first 90 days, you can return your pillow for a full refund of the purchase price.
Does the pillow help with neck pain?
The Nuzzle™ Pillow is designed with adjustable inner layers—one for softness and one for medium support—allowing you to align your spine correctly and reduce pressure on your neck and shoulders.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options like Affirm or Afterpay at checkout.